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Shipping Policy

Our partners with major international shipping companies namely DHLUPSFedEx, and Airmail to offer three shipping methods:

  • Express Service – Fast: 3-5 business days
  • Express Service - Economy: 6-10 business days
  • Airmail (Registered mail) : 14-21 business days

The shipping cost is calculated based on the weight of the order, you can choose your preferred shipping method on the Order Information page during the checkout process.

*Note: Due to the different clearance time that each custom may take, the shipping time for airmail has been extended to 20-45 business days for Brazil and 20-30 days for all other destinations in Latin America.

It is very important to provide accurate shipping information in your order. Please be aware that the shipping companies do not deliver to a P. O. Box address and we are not responsible for any return due to wrong shipping information provided.

Tracking Number

You can view the tracking number of your order in your member’s area after signing into your account on our website. Please email us if you did not receive a tracking number after 7 working days from the date of order, or you did not receive the package after 14 days the package was sent. For remote areas, it may take additional 2 to 3 business days to reach.

Custom Duty

Depending on countries, custom duty may be imposed by the local custom of the destination countries. Custom duty is the responsibility of the customers and Wella Lingerie is not liable for custom duty that may be imposed.

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